Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, date of birth, gender
• Account Information: Username, password, and profile photo
• Address Information: Delivery addresses and location data
• Business Information: For sellers - business name, business permits, and documentation
• Vehicle Information: For delivery services - vehicle details, license plate, and registration documents
• Verification Documents: ID cards and other documents for identity verification
• Transaction Information: Purchase history, payment information, and order details

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process your transactions and orders
• Verify your identity and prevent fraud
• Facilitate deliveries and logistics
• Communicate with you about your orders and account
• Improve our services and user experience
• Comply with legal obligations
• Enforce our Terms and Conditions
• Send you updates, promotions, and marketing communications (with your consent)

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Service Providers: We share information with third-party service providers who perform services on our behalf
• With Other Users: Sellers and buyers may see relevant information needed to complete transactions
• For Legal Reasons: We may disclose information when required by law or to protect our rights
• Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure password hashing
• Regular security assessments
• Access controls and authentication
• Secure file storage for uploaded documents

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain business records

When your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to your personal information
• Correction: You can update or correct your information through your account settings
• Deletion: You can request deletion of your account and personal information
• Opt-Out: You can opt-out of marketing communications at any time
• Data Portability: You can request a copy of your data in a portable format

To exercise these rights, please contact us through our support channels.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use our services
• Improve our website functionality
• Provide personalized content and recommendations

You can control cookies through your browser settings, but disabling cookies may limit some functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

9. Children's Privacy

Our services are not intended for individuals under the age of 15. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@bagomerkado.com
• Phone: (Available through customer support)
• Address: (Your business address)